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Why Conflict Management is Important

Updated: Nov 1, 2023

Conflict Management

Are you ready to discover how poor conflict resolution in aviation can have catastrophic consequences? In this blog article, we dive into the importance of conflict management in aviation and present a real-world case study that will leave you stunned, and with some key takeaways that you can apply to your career.

Common Causes of Conflicts in Aviation:

Communication breakdowns between pilots and air traffic control to disagreements between crew members and disputes with customers, conflicts in aviation can arise for a multitude of reasons. These conflicts can lead to increased stress levels, decreased productivity, and in extreme cases, deadly accidents.


Best Practices for Conflict Resolution in Aviation:

To effectively resolve conflicts in aviation, individuals must have a set of essential skills, including effective communication, active listening, empathy, and problem-solving. Utilizing these skills will enable individuals to work together and find mutually acceptable solutions to conflicts, improving overall performance.


A Real-World Case Study That Will Shock You: Asiana

Airlines Flight 214 Crash

In 2013, the Asiana Airlines Flight 214 crash occurred in San Francisco, causing loss of life and widespread damage. This accident was a result of a miscommunication between pilots and air traffic control, failure to follow standard procedures, and a lack of situational awareness. The investigation into the crash revealed that the flight crew was under immense pressure to meet performance targets, leading to poor decision-making and communication.


Analysis and Reflection:

This case study serves as a harsh reminder of the importance of conflict management in aviation. The lessons learned from the Asiana Airlines Flight 214 crash highlight the need for individuals to possess essential conflict resolution skills to prevent accidents, improve communication, and enhance overall performance. These skills translate to your business, career, or professional sport. Whether or not you're in a high risk industry, there are risks in every role we play in our jobs. If conflicts are not resolved effectively, they lead to undesired events, which can impact our performance and overall income. These considerations are important not only for our jobs, but in all aspects of life if we want the most effective, efficient, and desired outcomes.


Therefore, Conflict management is a critical skill in aviation. By effectively resolving conflicts, individuals can prevent accidents, improve communication, and enhance overall performance. The real-world case study of the Asiana Airlines Flight 214 crash is a testament to the importance of resolving conflicts in aviation and serves as a reminder of the need for individuals to possess a range of conflict resolution skills.


Conclusion:

Drawing inferences from the case study of Asiana Airlines Flight 214 crash, readers can apply the following lessons in their workplace, business, or professional sport:

  1. Effective communication is key: Communication breakdowns are one of the most common causes of conflicts in any field. By improving communication skills, individuals can prevent conflicts from arising and resolve them more effectively when they do occur.

  2. Active listening and empathy: It is important to actively listen to the concerns of others and understand their perspective. By showing empathy, individuals can create a more positive and productive work environment.

  3. Problem-solving skills: Conflicts can often arise when people have different opinions or ideas. By developing problem-solving skills, individuals can work together to find mutually acceptable solutions to conflicts.

  4. Importance of managing stress: In high-pressure situations, such as aviation or professional sports, it is important to manage stress levels. Unmanaged stress can lead to poor decision-making and communication, as seen in the case of the Asiana Airlines crash.

By applying the lessons learned from the Asiana Airlines Flight 214 crash, individuals can improve communication, enhance overall performance, and prevent conflicts in their career, business, or professional sport.

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